Shipping policy

Delivery times

Our standard delivery time is 5-9 days.  These are estimates, not guarantees, and we can't guarantee delivery by a specific date. We aim to deliver within the times shown and, in any case, within 30 days of your order.

Because our products come from different suppliers, an order with more than one item will usually arrive in separate parcels on different days.

From mid-November to early January, production and delivery can take longer than usual. We'll publish Christmas order-by dates on our website closer to the time.

Shipping costs

UK delivery is a flat £6.50 per order, however many items you buy and however many parcels they arrive in. The delivery cost is shown at checkout before you pay.

Where we deliver

We currently deliver to UK addresses only.

Changes to your order

Orders are sent to print automatically as soon as they're placed, so we can't change your items or delivery address once you've ordered. If you've made a mistake, email us straight away at adventureparked@gmail.com and we'll see what we can do, but we can't guarantee a change. Your right to cancel is explained in our Refund policy.

Your delivery address

Please check your delivery address carefully at checkout. We're not responsible for orders sent to an incorrect or incomplete address you've given us.

If a parcel is returned because the address was wrong or incomplete, or because it wasn't collected, we can send it again, but you'll need to pay the delivery cost again. Returned parcels are only held for 30 days; after that, they can't be resent.

Tracking

Where your parcel is tracked, you'll receive the tracking details by email once it has been dispatched.

Late or lost parcels

If your order hasn't arrived 5 working days after its estimated delivery date, email us at adventureparked@gmail.com with your order number and we'll investigate with the courier. Please contact us no later than 30 days after the estimated delivery date so that we can make a claim.

If your order still hasn't arrived within 30 days of you placing it, we'll send a replacement or give you a full refund.

Marked as delivered but not received

If tracking shows your parcel as delivered but you can't find it, please check with neighbours and any safe place first, then contact us within 3 working days of the delivery date so we can raise a claim with the courier. We'll let you know the outcome.

Damaged in transit

If your order arrives damaged, please see the Damages and issues section of our Refund policy.

Contact us

For any delivery questions, email adventureparked@gmail.com.

Adventure Parked is run by Only Vans Media Services Ltd (company number 16509345), Suite 808, 80A Ruskin Ave, Welling, DA16 3QQ. This is a mailing address only – returns sent here will not be accepted.